Eidoryx Privacy Policy

01Introduction

Eidoryx Private Limited (“Eidoryx”, “we”, “us”, or “our”) respects your privacy and handles personal information responsibly. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, contact us, ask about our services, subscribe to updates, or otherwise interact with us.

It covers information that Eidoryx collects and controls directly. Personal information we process for a customer as part of a contracted service is covered in Section 7.

02Information We Collect

Information you provide

• Name, email address, and phone number

• Company and job title

• Information in enquiries, demo requests, surveys, and other messages

We ask only for information that is reasonably relevant to the purpose for which it is collected.

Information collected automatically

When you visit our website, we may collect technical information through server logs, cookies, analytics tools, or similar technologies, such as:

• IP address, browser type, device type, and operating system

• Pages visited, visit times, and referring pages

• Other technical information needed to operate, secure, and improve the website

03How We Use Personal Information

Eidoryx uses personal information to:

• Respond to enquiries and arrange demonstrations, consultations, or meetings

• Communicate with prospective and existing customers and manage business relationships

• Operate, secure, and improve our website and understand how it is used

• Prevent fraud, misuse, and security incidents

• Comply with legal and regulatory requirements, and establish, exercise, or defend legal claims

We use personal information with your consent, or where the law allows, such as when you give it to us voluntarily to make an enquiry or where we must comply with the law. We do not use it for purposes incompatible with those for which it was collected, unless permitted or required by law.

04Marketing Communications

Where permitted by law, Eidoryx may send information about our services, research, or updates. Contacting us does not by itself sign you up for marketing. You can opt out at any time using the unsubscribe link or by contacting us.

Opting out of marketing does not stop messages that are necessary for an existing business relationship or required for legal, security, or operational reasons.

05Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable essential functions, remember preferences, understand traffic and usage, and improve performance. The specific technologies used may change as our website develops.

Where required by law, we ask for your consent before using non-essential cookies. You can change your choice at any time through your browser settings. Disabling some cookies may affect website functionality.

06How We Share Personal Information

Eidoryx does not sell personal information. We share it only where reasonably necessary to run our business or provide what you ask for.

• Service providers: Providers that support website hosting, cloud infrastructure, email, analytics, customer relationship management, security, and scheduling may process personal information only as needed to provide their services, under confidentiality and contractual obligations.

• Professional advisers: Lawyers, accountants, auditors, and other advisers, where reasonably necessary.

• Legal and regulatory authorities: Where required by law, regulation, court order, or lawful governmental request.

• Business transactions: In a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable law.

• With your direction or consent: Where you ask us to, or otherwise authorize it.

07Customer Data and Personal Information Processed for Customers

Eidoryx may process personal information contained in customer-provided datasets as part of our data annotation, validation, evaluation, and dataset-preparation services. In that case we generally act on behalf of the customer, on the customer’s documented instructions. Individuals whose information is in customer-provided data should direct requests about it to the relevant customer.

The handling of customer-provided data is described in our Data Policy.

08Data Retention

Eidoryx keeps personal information only as long as reasonably necessary for the purposes in this Policy, to maintain business records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods depend on the type and sensitivity of the information, the purpose, our relationship with you, and contractual and legal requirements.

When information is no longer needed, or when you withdraw consent, we take reasonable steps to delete or otherwise dispose of it, unless the law requires us to keep it.

09Data Security

Eidoryx takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. Security documentation is available to customers on request. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

10International Processing

Eidoryx and its service providers may process or store personal information in countries other than yours, including outside India. Where information is transferred across borders, we take reasonable steps to make sure it is handled in line with applicable data-protection requirements and our contractual obligations. The countries involved depend on the tools and providers we use.

11Your Privacy Rights

Under India’s Digital Personal Data Protection Act, 2023 and other applicable law, you may have the right to:

• Access a summary of the personal information we hold about you and how it is processed

• Correct, complete, or update inaccurate or incomplete information

• Request erasure of your personal information

• Withdraw consent at any time, as easily as you gave it

• Nominate another person to exercise your rights on your behalf

• Have a grievance addressed (see Section 12)

Depending on where you live, you may have other rights, such as to object to or restrict processing or to receive your information in a portable format. Some rights are subject to legal exceptions and identity verification. To exercise a right, contact us using the details in Section 14. We aim to respond within 30 days, and always within the period the law allows.

12Grievances and Complaints

If you have a question, concern, or complaint about how Eidoryx handles your personal information, contact our Grievance Officer using the details in Section 14. We will review it and respond in line with applicable law.

If you are not satisfied with our response, you may complain to the Data Protection Board of India or, where applicable, your local data-protection authority.

13Children and Third-Party Links

Our website and services are not directed at children, meaning anyone under 18. We do not knowingly collect personal information from children through our website. If you believe a child has given us personal information, please contact us so that we can take appropriate action.

Our website may link to third-party sites, which this Policy does not cover. Please review their privacy policies before sharing personal information with them.

14Changes and Contact

We may update this Privacy Policy to reflect changes in our services, technology, practices, or legal requirements. We will revise the “Last updated” date at the top of this page and, where the law requires, give additional notice of material changes.

For questions, requests, or concerns about this Policy or the handling of personal information, contact our Grievance Officer:

Eidoryx
Email: contact@eidoryx.com